Repeat Prescriptions

Repeat prescriptions are medications which appear on the reverse of your prescription which your doctor would like you to continue on a regular basis.

How to Request a Repeat Prescription

Repeat prescriptions may be ordered in several way.


You can order your repeat prescriptions via NHS App or Patient Access on a computer, iPad or a phone app. The surgery will give you a log in and password to access this.

Did you know you can manage repeat prescriptions from Ballater Surgery in the NHS App?

You can easily choose where your prescriptions are sent. So, if you know you’ll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit

Find out more about the NHS App at:

Please ensure that you have NOMINATED a pharmacy where your prescription will be sent electronically. If you haven’t then the prescription may be delayed.

In Person

Fill in a prescription request form or underline the items needed on the tear-off side of your prescription and drop it into the surgery. Please do not order any medications you do not need. This method is slower than if requested electronically. The medication should be at the pharmacy 72 hours after it is picked up from the box.


If a stamped addressed envelope is supplied, your prescription can be returned via Royal Mail. This method is also slower than if requested electronically.


If you have any prescriptions enquiries, please contact us on 01689 873553.

KCH Pharmacy patient helpline

A patient helpline is now available to support patients with medicine queries including those related to discharges and outpatients from Kings College Hospital. Please call 0203 299 0588 or email [email protected]

Non-urgent advice: Please note

Your prescription should be ready to pick up 72 hours after requesting it. The current NHS IT system does not send notifications when the prescription is ready to pick up.


Patient Access

Non-urgent advice: Please Note

Please do not use the above number to order your prescriptions; we do not take prescription requests over the phone.